I want to make workplace tools less work.
Most of the projects I've worked in my professional career are for people to use while working at their jobs. A few things I love about it:
- Diving deep into entirely new subject areas.
- Getting feedback from an extremely committed -- and often highly vocal! -- user base.
- The added dynamics of working with salespeople to sell the product to buyers.
- The opportunity to relieve workplace stress!
Mapping the retail purchasing industry
For our capstone project at Carnegie Mellon, my team was tasked to design the MVP version of a startup's new retail purchasing platform. After an initial literature review, we met with a professor at the Tepper School of Business to conduct a stakeholder mapping exercise. That session, along with several user interviews, led to a flow model that we used as a reference diagram during the rest of the project.
User testing a redesign of a legacy tool
At Think Company, I redesigned a citation analysis tool for research librarians. For each module we redesigned, we conducted user testing with 3 - 6 current users. I loved talking to very vocal, critical users, and hearing their enthusiasm when they see designs they're surprised to like.
Providing Sales support at a tradeshow
At DrFirst, I worked on a mobile medication prescribing app, and the Sales team wanted to demo the tool at an fast-approaching Health IT tradeshow. I created a 'sales demo cheat sheet' packet to support the Sales team in their efforts to find sales partnerships for the new product. Given the partners' interests, I made sure to provide lots of information on integration points and release timing. See full case study.
Conducting a heuristic evaluation
I believe that great UX is in the details -- those little moments of delight, and conversely those little moments of irritation that can add up to a mountain of frustration. For my application to graduate school, I conducted a heuristic evaluation of a pay-tracking tool that frustrated me every time I used it.